1. Can I change or cancel my order?
A. All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
2. What if I received my order and is faulty or incorrect?
A. We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalized support. (Please quote your order number with your inquiry)
3. Do you offer exchanges?
A. Generally, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. If you buy new one and send your incorrect size/style items within shipping fee, We will refund item's price. However, if you receive defected items, you could exchange or full refund it.
4. Can online purchases be returned to the Doublju.com?
A. At this time our Doublju.com are not able to process returns for online orders. But special things, online order must be returned following our online Returns Process.